Don't stress! We suggest double checking around your property, mailbox, front desk/locker area, and with neighbors first.
If there's no sign of your package, it is recommended by the couriers we use to wait an additional 5 business days for delivery. It is very common for packages to be delivered a few days after initially being marked as delivered.
If you have waited these extra days, or would like further assistance looking into your package's delivery, please contact our Support Team!
Forwarding Addresses
We strongly discourage and prohibit the use of forwarding addresses on our websites. At this time, our UK warehouse provides "Rest of the world" shipping; these locations can be seen at checkout. If a forwarding address in use is detected, your order is subject to immediate cancellation. We highly recommend using a true residential address, as our UK warehouse caters to shipping to the rest of the world.
Please note that Alphalete may not be held liable for lost orders that were shipped to a forwarding address. For more information on this matter please contact our support team!
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