Return/exchange policy Return/exchange policy

Return/exchange policy

Dakota Dakota

We want you to love the pieces you've received just as much as we love creating them. However, if for any reason your order doesn't work out as planned, we have a 60-day return window — no questions asked.

Our 60-day warranty

  • We have a 60-day return window for all items on our site (excluding items discounted 30% or more). This return window begins once your package has been delivered to you.

  • In the unlikely event that you've received an incorrect item, are missing an item from your order, or an item is damaged in any way, please submit a ticket to our Support Team!

Return standards and conditions

  • We gladly accept returns for both refunds and exchanges!

    • Exchanges can only be requested for the same item in alternate sizes or colors. 

    • If your exchange cannot be completed due to unavailable stock or a different item is requested, a refund will be issued. 

  • Items must be unwashed and not put through a dryer.

  • Items with excessive wrinkling are subject to denial.

  • Items covered in animal/human hair are subject to denial.

  • Items with strong odors or smells like smoke, cologne, detergent, etc., will not be accepted.

  • Items with markings or other stains (such as deodorant) will not be accepted.

  • We cannot accept returns (including issuing refunds) or exchanges on any water bottles, face masks, underwear, or socks for hygiene reasons.

  • Swimwear can be returned, if the original liner is still attached. If the liner is detached, we cannot accept any returns (both refunds and exchanges) for these pieces for hygiene reasons.

  • Many (but not all) of our items include tags. Please ensure these tags are attached, or your return will be subject to denial. 

  • At this time, we do not offer prepaid return labels.
    • For domestic US customers, we do have the option of deducting the label cost from the product cost of the item(s) being returned, or self-shipping through the courier of your choice.
    • For international US shopping customers, we have instructions for our self-shipping option using the courier of your choice. 
  • If you are returning your entire order, please note that the original shipping costs will not be refunded. 
  • If your return is denied, we will notify you via email. Your order will then be reshipped to you within 3-5 business days. 

Can sale items be returned?

  • Any items with a discount of 30% or more are eligible to be returned within 14 days once the order has been delivered to you. After 14 days have passed, these items are considered final sale and are no longer eligible for returns or exchanges. 
    • If you received an incorrect item, are missing an item from your order, or your item is damaged in any way, please submit a ticket to our Support Team here.
  • Any items with a discount of less than 30% are not considered final sale and are welcome to be returned for an exchange or refund within our 60-day return window.

 

Start your return here:

UK customers

EU & rest of the world customers

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