Be sure to check your order confirmation email! Our fulfillment time frame can be found in there. A typical timeline is 4-7 business days, but this may change depending on high volume events like Black Friday or our Birthday Bash.
Once our fulfillment team packs your order, it will be picked up by the shipping courier and you will be notified via email with your tracking number. As excited as we are for you to receive your new products, please keep in mind there may be delays during transit that are beyond our control.
Contact DX here
Parcel Force 0344 800 4466
DHL 0844 248 0844
DPD/DPP 01805 373 200
Hermes 0330 808 5456
Important notice regarding courier delays:
Our team will always take the necessary precautions to ensure safety is put first for our employees and customers. Due to COVID-19, employee safety precautions, and various government orders put out weekly, we are adjusting the best we can to continue to provide quick fulfillment. Please understand that once your order is fulfilled by our distribution team, it will be in the hands of the courier where delays may be experienced. Unfortunately, this is beyond our control. We appreciate your patience and understanding!