Buy 2 Get 1 Free FAQ Buy 2 Get 1 Free FAQ

Buy 2 Get 1 Free FAQ

Alexa M. Alexa M.

Why is my refund amount different from what I saw at checkout?

While you received an item/s for free as part of this offer, the subtotal cost of your sale items were evenly distributed amongst each other as a prorated discount. This means each sale item was assigned a portion of the total cost, ensuring that the value is evenly balanced.

If you have any further questions or need additional assistance, please feel free to reach out to our support team at

Can I exchange my order if I used the Buy 2 Get 1 Free promotion?

Yes you can! We have a 30-day return window for all items on our site (excluding items discounted 30% or more). This return window begins once your package has been delivered to you. However you may only exchange your item/s for the same item (in another size) to qualify for an even exchange.

Can I just request a refund for full price item in place of my $0 item?

Since the subtotal cost of your purchase was evenly distributed across all of your sale items, we cannot refund another full price item in place of a "free item". Furthermore this policy is set in place to ensure if you want to make any future returns for any other items in your order, you may still do so with no issues or refund discrepancies!


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